TERMS AND CONDITIONS

These are our terms and conditions. Please read them with care. >. Payment with order only, . We accept all major UK credit cards.

>. All orders will be sent by Royal Mail, recorded delivery. .
Hot G Lover is a trading style of Forward Products.

>. Sometimes we run low on stock. If the product you have ordered is currently out of stock, we will place it on back order, most likely it will be back in stock within 3 days. You would expect to receive your order in 2-7 working days. Sometimes there is issues beyond our control, Although 90% of orders are received within 3 days, you should allow 10 days for delivery of your order.

>. Right to change your mind. You have the right to change your mind within 7 days from the date of order. If you have received your order and have not opened it please return the goods to us. We will refund you minus postage costs. If you have received your order and opened it we will not refund any orders.

Refunds. If a refund is agreed these conditions will apply.
1. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
2. All returns must be in a re-saleable condition.
3. No correspondence will be entered into.

All refunds have a 10% administration fee. Postage will not be refunded.
If we have not been able fullfil your order within the 10 days stated we will refund with no admin charges.
5. We send all orders recorded delivery, if a refund is requested we will deduct postage & packaging.
If you paid for next day delivery, it will be deducted from the refund. Postage charges on dispatched orders will not be refunded.

You will be responsible for all delivery charges when returning orders to us.
We suggest you use Royal Mail's Recorded delivery and obtain proof of postage.

We can not be held accountable for items not sent recorded/registered/special delivery.

You will find a full returns address with your order. If you can not find this please send your order to

Forward Products
Po Box 16194
Sutton Coldfield
B73 9UJ

We advise that you use a recorded delivery service.